925 sterling silver contains 92.5% silver alloyed with 7.5% other metals for strength, ideal for intricate and stone-set jewelry; 999 fine silver is softer and suits simple solid designs. MASCOT specializes in S925 sterling silver jewelry balancing durability and comfort.

MASCOT provides a reasonable warranty covering workmanship under normal use. The warranty period is confirmed per product and order; contact our sales team for details.

Our MOQ is 30 pieces per design for standard styles. For custom OEM designs, the MOQ is 50-100 pieces depending on complexity.

Genuine 925 silver usually carries a S925 or 925 stamp. Silver is not magnetic, so a magnet test offers a quick check, along with weight and density. The most reliable way is an independent test report. MASCOT quality-checks every batch before shipment.

It covers workmanship issues under normal use, such as loose stone settings, abnormal plating peeling and solder cracking, excluding man-made damage.

Yes. We provide full OEM/ODM services including custom design, logo engraving, personalized packaging, and private label.

Yes. We offer OEM make-to-sample and ODM design-to-order services with logo engraving and prototyping. MOQ depends on style complexity and process; flexible MOQ is available for regular styles. Contact our sales team for the exact MOQ of your target items.

Damage from impacts, forced pulling, chemical contact or self-modification is not covered. Natural tarnishing of silver is a property of the metal and is not a quality defect.

Our factory is in Shenzhen, Guangdong, China, one hour from Hong Kong.

In-stock items ship quickly. Custom orders include sampling, confirmation, production and inspection; lead time depends on style and process. Our sales team confirms the delivery date when you place the order and keeps you updated.

Contact sales with your order number and photos. After verification we will repair, replace or resend according to the warranty policy.

We use genuine S925 sterling silver, 14K/18K gold vermeil, and AAA cubic zirconia or natural gemstones.

Yes. Every batch passes strict in-house QC, and we can provide silver content test reports upon request and support third-party testing such as SGS.

No. Natural oxidation from air and sweat is a characteristic of silver, not a material defect. A polishing cloth or professional cleaning restores the shine.

Standard stock: 3-7 days. Custom OEM: 15-30 days depending on order quantity.

We accept T/T bank transfer, PayPal and major credit cards. Flexible payment terms can be discussed for long-term partners and are confirmed in the order.

Avoid friction with hard objects, perfume and chemicals; remove before bathing or swimming; wipe gently with a soft cloth to extend the plating life.

Tarnishing is natural for silver. Avoid contact with cosmetics, sweat and pool water; wipe with a polishing cloth and store in an airtight bag when not worn. A silver polishing cloth restores shine easily.

Custom items are made to your design and generally cannot be returned without reason. Workmanship issues are still covered by warranty; order terms apply.

As a factory-direct supplier we offer competitive wholesale pricing, and the unit price improves with larger quantities. Send your target styles and quantities for a quick quote.

Yes. We support sample orders, and the sampling fee can be refunded or deducted once you place a bulk order. Sample quality matches production quality.

MASCOT is a jewelry production factory welcoming factory visits and video audits. Contact us via the website form, email or phone, and our sales team will respond promptly.